Privacy Policy

1. Information We Collect

Information You Provide:

• Contact information (name, email, phone number, company name)
• Account credentials and profile information
• Business information provided through forms or consultations
• Customer feedback and review data you collect through our service
• Customer phone numbers provided for SMS feedback requests
• Communications with us (emails, phone calls, messages)

Automatically Collected Information:

• Browser type, IP address, device information
• Pages visited, time spent, referring website
• Cookies and similar tracking technologies
• Usage patterns and service interaction data

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Process and deliver customer feedback and reviews
• Send SMS feedback requests on behalf of our business clients
• Send real-time alerts and notifications
• Respond to inquiries and provide customer support
• Send administrative information and updates
• Analyze usage and improve our website
• Generate analytics and reporting features
• Comply with legal obligations
• Prevent fraud and enhance security

SMS Communications

When businesses using our platform send SMS feedback requests to their customers:

• Phone numbers are provided voluntarily by customers to businesses during service interactions
• We send one-time transactional messages, not marketing or promotional content
• Messages are sent on behalf of the business, not reviewSNIPER
• Recipients can opt-out by replying STOP to any message
• We do not sell or share phone numbers with third parties for marketing purposes
• SMS message logs are retained for compliance and service improvement

For questions about SMS messages you received, contact the business that sent it or reply STOP to opt-out. Standard message and data rates may apply.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, email services, payment processing, SMS delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

We use Telnyx as our SMS service provider. Phone numbers and message content are shared with Telnyx solely for the purpose of delivering SMS messages. Telnyx is contractually obligated to protect your information and use it only as directed.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Understand how you use our website
• Improve your experience and our services
• Analyze service usage and trends

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@reviewsniper.app.

7. Third-Party Links

Our website may contain links to third-party websites, including review platforms like Google. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: